Results Washington Lean
What is Lean?
Lean is a methodology applied to process improvements for all kinds of work–from manufacturing to service industries. Lean for government helps break down complex processes into individual steps. This leads to innovative ways of making existing work more efficient, services more customer-focused and change more empowering for staff. The Center for Government Innovation has Lean experts who specialize in helping local governments in Washington.
We know Lean, we know local government, we can meet you where you are
Results Washington Saves 1 Million Hours in Lobby Wait Times With Lean Six Sigma. Results Washington has been able to: save one million hours in lobby wait ties, establish a fifteen percent decrease in speed related deaths, and save $6.2M in overpayments. The state of Washington continues to pave the way for other local and state governments. Washington State has embraced a Lean strategy and is adapting Lean principles, methods and tools to every kind of government work from office to field work to the trades. Public servants throughout the state are creating a new way of working where it is everyone’s work to improve their work every day so that we deliver better value to more. Strategic Lean Project Report Reporting Period: July through December 2017 Project Results (Efficiencies & Improvements Leading to Cost Avoidance Savings) Since December 2017 Safety New staff are educated in all health and safety matters and oriented to health and safety resources Since December 2017 Cost Staff are welcomed with the necessary. Results Washington aims to foster continuous improvement and build a lasting culture of employee-led, customer-focused problem-solving and innovation throughout state government. Inslee, Washington has become a national leader in adapting proven private-sector principles to state government. Results Washington Progress Report Home Contact us. For general communication and questions, please email results@gov.wa.gov. Inger Brinck (360) 338-2644. Director of Continuous Improvement. Senior Lean Advisor.
Each service we provide is designed specifically to meet your government’s needs. The Center understands that time is a precious resource as a public servant. We are here to help you do more with the limited hours you have. Your Lean journey might start with training and facilitation, or maybe you’re ready for more in-depth Lean concepts for high performing organizations. The Center for Government Innovation can help. We have worked with Washington governments for years and take pride in our ability to help you develop unique solutions that mean greater success for your organization.
Success stories
What can you expect after working with the Center for Government Innovation? Here are some of the governments who have been able to change and grow thanks to our specialized assistance.
Neill Public Library in Pullman
Pullman city leadership wanted to instill a culture of process improvement by using the Lean method in city operations. The library, meanwhile, already had started to work on improving customer experience. Library staff weren’t familiar with Lean, though, making the library a natural place for a pilot project.
Walla Walla Treasurer’s Office
This process improvement helped the Walla Walla Treasurer’s Office employees free up staff time for other important tasks, as well as become quick and efficient at their daily work.
Benton-Franklin Health District
The Benton Franklin Health District used Lean to improve its immunization process, which started off as inefficient for customers and staff alike.
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Want additional information?
Results Washington Lean Conference
Results Washington Lean On Me
Call us at (564) 999-0818 or email us at center@sao.wa.gov.